Today’s on-demand digital economy has put customers firmly in the driver’s seat. Now, more than ever, your customers expect rapid issue resolution and seamless conversations when interacting with your brand. When deployed correctly, Conversational AI allows you to create more personalised customer experiences at scale, helping support the sales cycle and increase revenue. Here, we look at the ins and outs of Conversational AI, what it is, what it does and how it can benefit your business.

Conversational AI is continuing to evolve into a sophisticated technology that will soon be capable of detecting emotions and sentiment. As such, the case for including it as part of your customer experience technology stack is only going to grow.

The two webinar sessions will help you better understand the business case and value benefit for deploying conversational AI and customer experience automation solutions in your business. We will also be chatting to Arindam Roy – the Regional Manager for Yellow.ai Africa – a global leader in Customer Experience Automation and Conversational AI solutions.